new

concepts

We innovate to make

shopping experience

even more

complete.

Encouraged by our primary objective, which is our focus on the customer, we continue to carry out a series of innovations in our operations.

We developed the Gourmet Experience concept in our Liverpool Polanco, Santa Fe, Villahermosa, Puebla and Veracruz stores, for a total of 50,000 square meters of spaces dedicated to a variety of gastronomical options.

We constantly incorporate innovative merchandise and services designed to bring our customers new products, quality and fashion, all at accessible prices.

Launching each season with internationally recognized models has made Liverpool’s Fashion Fest an event that creates expectations and sets fashion trends.

The Galerías malls continue to develop shopping, entertainment and cultural experiences directed specifically at the community in which they are located. Consequently, the average occupancy for the year reached the level of 97.0%, or three percentage points higher than in the year 2011.

We also began developing the land adjoining Galerías Atizapan, located in the northwestern part of Mexico City’s metropolitan area.

Liverpool’s credit cards meet their goal of incorporating exclusive benefits to their holders, during the Company’s periodic sales, as well as with attractive financing plans. The Liverpool Premium Card continued to grow during 2012, making it possible for our customers to make purchases any place in the world.

We presently have more than three million cardholders and a portfolio that totals $23,951 million pesos.

Various assistance, insurance and service programs offered by the Company have contributed to bringing a broad range of options to the buyer, at accessible prices; these options provide our customers with peace of mind and support at all times. During 2012, Liverpool had 1.3 million insured customers, and it provided more than 300,000 services.

50

thousand square
meters devoted
to Experiencia
Gourmet