We strive

to satisfy

tastes and fulfill

hopes.

In 2012, the facilities for the reception and storage of constant-flow merchandise were remodeled to support the objective of the Company’s future growth.

Also, the big ticket distribution center began the expansion that will enable it to increase its storage capacity and to shorten distances with key suppliers for the Company.

One of Liverpool’s services most appreciated by our customers is the home delivery of their purchases. In this sense, during the year, we made almost two million visits to Mexican homes.

2

million

home deliveries

The world continues to change, thanks to the reduction of distances brought about by the various virtual tools such as the Internet and other social networks. This situation makes it imperative for Liverpool to offer an effective multi-channel platform; we are currently working to develop such a platform.

Increased mobility offers our customers the means and alternate channels with which to make their purchases. We redesigned our Internet portal and the credit card payment by cell phone. In December, we began granting immediate credit via remote terminals.

Our association with Regal Forest continues to develop and its value continues to increase. In 2012, it consolidated operations in Costa Rica through the acquisition of the Gollo chain.

redesign

of e-commerce site