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Liverpool movil
Liverpool movil
Liverpool movil
Liverpool movil
Liverpool movil
Liverpool movil
Liverpool movil
Liverpool movil

Annual Report
2015

Relevant
facts

$91,293

total revenue

$14,870

EBITDA

$9,211

net profit

figures in million pesos

3.9 million
credit customers

Financial
highlights

Liverpool movil
Operations 2015 2014 %var 2013 2012 2011
Number of
stores
108 101 6.9% 96 93 84
Number of
shopping centers
25 24 4.2% 22 19 16
Credit customers 3,954,716 3,767,900 5.0% 3,485,210 3,118,995 2,903,472
Results*
Total revenue 91,292,889 81,213,589 12.4% 74,105,444 66,246,504 58,656,809
Revenue from
Retail Division
79,242,312 70,067,517 13.1% 65,715,987 58,777,686 52,348,382
Revenue from Real
Estate Division
3,020,831 2,707,054 11.6% 2,579,680 2,115,854 1,731,041
Revenue from
Credit Division
9,029,746 8,439,018 7.0% 5,809,777 5,352,964 4,577,386
Operating profit 12,655,307 11,113,306 13.1% 10,836,082 10,306,076 9,227,815
Net profit 9,210,729 7,763,480 18.6% 7,701,930 7,197,700 6,543,365
EBITDA 14,870,389 13,023,604 14.2% 12,536,327 11,768,983 10,510,561
EBITDA margin 16.3% 16.1% 1.2% 16.9% 17.8% 17.9%
Profit per share 6.86 5.78 18.7% 5.73 5.36 4.88

* Figures in thousand of Mexican pesos, except EBITDA margin and Profit per share.

The Board of Directors’ Report to the Shareholders’ Meeting

Liverpool directs all of its actions to the customer. We encourage the loyalty of our existing customers, while at the same time reaching out to new ones, through department stores addressing different audiences; specialty boutiques of diverse brands, the mobile sales platform by Internet and telephone, and assorted, attractive shopping malls.

108

stores in
59 cities

1.5

million m2
of selling space

Our focus on the customer

The experience of shopping in Liverpool satisfies our customers’ different dreams of shopping in the famous department stores, by keeping a broad assortment of merchandise, brands, services, functionality, comfort, and above all, personalized attention.

109

boutiques
at the end of the year

More than
500,000
people attended Bolo’s
Christmas Parade

2

Fashion Fest
runways per year

Focus on the shopping experience

Focus on connectivity

sales by
phone

internet
website

social
media

mobile
devices

click &
collect

promotions in
stores

Always attentive to the changes in our clients’ tastes and preferences, we invested in channels that improve mobility to connect them to new possibilities.

Focus on
people

678
leadership
courses

In 2015, Liverpool was awarded first place in Mexico, of the “Best Companies to Work for in Mexico”, which is carried out by the Great Place to Work Institute. We were also ranked within the top 15 “Best Companies to Work for in Latin America”.