About
El Puerto de Liverpool
GRI 2-1, 2-2, 2-6, SASB CG-MR-000.A;
CG-MR-000.B; FN-CF-000.B
We are present in Mexico’s 32 states, through physical and online operations.
In recent years, we have implemented an omnichannel ecosystem, with progress in digital channels and integration with the physical commerce experience. In this way, we meet the needs of our Customers, being available to them anywhere and at any time.
Our purpose puts people first, seeking to improve their quality of life. Therefore, we also work on the environment, contributing to a sustainable development.
Business segments
We operate in the commercial, financial services and real estate segments, and we offer other complementary services.* We represent leading international brands through various formats, including boutiques and a presence in Liverpool, and operation of the travel business.
El Puerto de Liverpool, S.A.B. de Liverpool, S.A.B. de C.V. is listed on the Mexican Stock Exchange (BMV) under the ticker symbol LIVEPOL. The company also holds a 50% stake in Unicomer, a company that has retail chains in 26 Latin American countries.
* Travel, Gourmet and food experiences, Extended warranty, Marketplace (commissions), Rate plans and airtime.
Mission
We serve the Customer, everywhere, every day, anytime.
Vision
To be the most attractive option in service, assortment, and value.
Values
Productivity; Teamwork; Innovation and Integrity.
We are an omnichannel retail group that, for 175 years, has been offering unique experiences, meeting our Customers’ expectations.
| Commercial | Financial | Real Estate | |
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Department store and retail chain operation, offering a wide variety of products and brands. | It provides financing to Customers through credit cards, both for exclusive use in the Group’s stores and externally through the VISA system. It also offers insurance services. |
Designs and executes expansion and remodeling work for stores, shopping centers and other facilities. Additionally, it leases commercial spaces. |
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Liverpool, Suburbia, Sfera and other clothing, footwear, cosmetics, and home stores. |
Financial business (Liverpool and Suburbia) Insurance Center |
Galerías |
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Department stores |
Departmental credit cards, Premium Card, Credit Cards, Digital wallets Insurance: comprehensive family protection, vehicle, home, cell phone purchases, extended warranty, among others. |
Operation and leasing of shopping centers |
Liverpool 124 stores 124 Click & Collect locations 10 Liverpool Express 32 own brands |
Liverpool Total new credit: Suburbia Total value of credit: |
28 shopping centers 603,770 m2 Leasable area |
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Suburbia 179 Click & Collect locations at Suburbia stores 7 own brands |
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112 boutiques -67,055 m2 Textile: 17 GAP; 14 cosmetics: MAC, 22 furniture and home appliances: Pottery Barn, West Elm, Williams Sonoma |
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45 stores - 512,649 m2 surface area Arco Norte Logistics Platform (PLAN) Total land area: Construction Area of Unit 227,157 m2 |
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Digital evolution
SASB CG-EC-000.A, CG-EC-000.C
El Puerto de Liverpool’s digital transformation towards an omnichannel ecosystem is already yielding the following data:
| 2022 | Digital Participation | Variation in total revenue from online sales |
Variation in new digital Customers |
Variation in active mobile app users |
|---|---|---|---|---|
| E-Commerce El Puerto de Liverpool |
+23.1% | +20.9% | +17% | +36.6% |
Arco Norte Logistics Platform
This year, we completed the first stage of our new Arco Norte Logistics Platform with the beginning of operations of the Big-Ticket unit. We now have the capacity to serve up to 70% more Customers with better service, integrating, for the first time, the processes of Liverpool, Suburbia and the Boutiques products for furniture and home appliances.
We continue to transform our supply chain, which will bring important innovations in management, merchandise distribution, logistics infrastructure and transportation. For the second stage of the project, we completely redesigned Softline’s processes based on a deep understanding of our Customer, to provide a memorable experience in every interaction. Over the next 2 years we will build an innovative national distribution center at PLAN, as well as 7 units in key locations throughout the country to create a more efficient and far-reaching unified network.
