People Analytics

At El Puerto de Liverpool, we reaffirm our commitment to evidence-based talent management through the use of analytical tools that transform data into strategic decisions. Through People Analytics, we analyze key information to strengthen the well-being of our people and the efficiency of our operations, facilitating more accurate decision-making aligned with our business goals and corporate culture.

The HR Department has access to a wide range of company and employee data, along with various indicators resulting from surveys and performance evaluations. However, this data is often underutilized or insufficiently analyzed, resulting in missed opportunities to draw valuable business insights.

Just as other departments leverage data analysis, Human Resources has its own analysis method, designed to simplify data visualization and support decision-making, which we refer to as People Analytics or HR Analytics.

People Analytics refers to the collection and analysis of data related to a company's workforce, used to make better, more informed decisions about people. This information helps managers, executives, and HR professionals gain a comprehensive view of how people are performing within the company, thereby promoting both employee well-being and business success.

Depending on the HR objectives set by the company—which determine the specific information to be collected—different metrics may be used. Some of the most common metrics include:

Performance and productivity by team and department.
Organizational climate, particularly regarding employee motivation, satisfaction, and engagement.
Performance evaluation results and deviations from expected targets.
Workforce alignment with corporate culture and values.
Efficiency of recruitment, training, and employee development processes.
Absenteeism rates, turnover rates, and talent loss metrics.

Monitoring these types of metrics improves people management at all levels based on real data. Therefore, this method becomes a strong ally when preparing HR reports, where certain metrics are crucial, such as:

Gender ratio by department.
Personnel costs.
Average salary per department.
Turnover rate.
Absenteeism rate.
Talent retention rate.
Employee engagement survey results.

Employee Satisfaction & Work Climate Survey

This image provides access to the results of the Organizational Climate surveys for the years 2022, 2023, and 2024. Each section allows users to individually review the findings for each period, making it easier to analyze the evolution of the organization's work environment over time.

The objective of the survey is to identify areas of strength and opportunity within El Puerto de Liverpool, with the aim of developing strategies that promote a positive work environment, enhance performance, and support talent retention.

This image shows the results of two internal measurements that help to evaluate our organizational culture:

Organizational climate:
It refers to the measurement that seeks to know in an agile way how employees feel about their work environment. In this case, the average result is 4.06, which indicates a favorable perception among employees.
CSI (Customer Service Index) for Internal Service:
This measurement evaluates the level of service that internal areas provide to other employees (their "internal customer"). The average score is 3.96, slightly below 4 but still in a positive range, showing areas of opportunity to improve internal service.

People Analytics information has been included in the Annual Report since 2021, and beginning in 2022, this data is now verified. You can find more details at the following link: Sustainability Report 2024