People Analytics

At El Puerto de Liverpool, we reaffirm our commitment to evidence-based talent management through analytical tools that transform data into strategic decisions. Through People Analytics, we analyze key information to strengthen our people's well-being and operational efficiency, facilitating precise decision-making aligned with our business goals and corporate culture.

Monitoring these metrics improves personnel management using real data at all levels. Therefore, this methodology is a key asset when preparing HR reports, where critical metrics include:

Employee Satisfaction & Work Climate Survey

This image displays access to the Organizational Climate survey results for 2023, 2024, and 2025. Each section provides individual access to findings from each period, simplifying the analysis of the workplace climate's evolution across the organization.

The goal of this survey is to identify strengths and opportunities within El Puerto de Liverpool, enabling the development of strategies that foster a positive work environment, improve performance, and drive talent retention.

This image shows the results of two internal measurements that help assess our organizational culture:

  1. Organizational climate:
    A rapid measurement evaluating how employees feel about their work environment. The average score is 4.09, reflecting a favorable perception among employees.
  2. CSI (Customer Service Index) for Internal Service:
    Evaluates the level of service internal departments provide to other employees (their "internal clients"). The average score is 3.89, slightly below 4 but still within a positive range, highlighting clear opportunities for internal service improvement

People Analytics data has been integrated into the annual report since 2021, with fully verified data starting in 2022. You can access the information at the following link:

 Sustainability Report 2025

www.liverpool.com.mx