Sustainable Packaging System

Recognizing that sustainability extends beyond the product itself to include its packaging, we have strengthened our Sustainable Packaging System, designed to meet high standards of efficiency and lifecycle performance, and implemented across all our operations.

This system includes:

• Certified Packaging We use materials backed by certifications such as FSC (Forest Stewardship Council), ensuring the responsible sourcing of inputs. Currently, 100% of our private-label shoe boxes are FSC-certified in both Suburbia and Liverpool. In terms of labels, we have achieved 100% coverage in Suburbia and 99.44% in Liverpool.
• Efficient Design We have reduced the volume of packaging used by tailoring it to the size and nature of the product, particularly in e-commerce, to minimize waste and optimize resource use. This year, we unified the visual identity of all our businesses in shipping boxes, thereby reducing the overall number of packaging formats. We also developed packaging redesign manuals for our private labels in Liverpool, focusing on the selection of sustainable materials. We promote reuse, optimize design, and reduce packaging volume.
• Sustainable Materials and bags We incorporate packaging that is recycled, recyclable, biodegradable, and derived from natural sources. We currently purchase 35 million carry bags, of which 66% have at least one sustainable attribute—such as institutional kraft bags made from 100% recycled material, and non-woven fabric bags containing 50% post-consumer recycled content (PCR). Additionally, 67% of garment covers include similar attributes using PCR materials.
• Elimination of Single-Use Plastics We believe in doing what is right. That’s why we have eliminated single-use plastics, adopting sustainable alternatives such as recycled paper bags, cutlery made from corn starch, food containers made from wheat straw, and cups, lids, and straws made from compostable biopolymers—thereby promoting a lower environmental footprint.

To reinforce these efforts, we foster customer awareness by inviting them to join our sustainability actions. For example, through our Click & Collect service, we have implemented collection and reuse programs in zones four and seven, offering customers the option to return packaging for reuse in future purchases.

Through these actions, we reaffirm our commitment to sustainability—constantly evolving to generate a positive environmental impact and providing our customers with responsible, accessible, and transparent solutions in every interaction.

Know about each initiative:

Carrying bags and bag carriers	2024	(%)	2023
Bags
Total purchase volume	35,370,590	100	ND
Number of cloth bags with PCR material	6,958,390	20	352,100
Number of kraft bags with 100% recycled paper	16,211,075	46	ND
Garment bag
Total purchase volume	1,386,450	100	ND
Number of PCR material fabric garment carriers	930,500	67	ND
Sustainable Packaging	2024	(%)	2023
FSC Certified Shoe Boxes
Number of pieces Liverpool Private Label	876,826	100	12,009,466
Number of pieces Suburbia Private Label	373,304	100	NA
FSC certified labels
Number of pieces Liverpool	56,730,000	99.44	4,477,579.13
Number of pieces Suburbia	50,504,000	100	NA

Food packaging
Number of packages composed of corn starch¹	795,000
Number of wheat straw composite bales²	1,134,700
Number of packages made from paper fiber³	228,500
Number of packages Paper+ PLA⁴	751,000
Number of biopolymer gaskets⁵	3,028,900
Total percentage of compostable packaging	100%
Total sustainable packaging	5,938,100

1. Considers knife, forks and spoon used in restaurants, gourmet experiences and delis.
2. Applies to food containers, lids, cups and bowls.
3. Packaging used for delivery.
4. Ingeo Biopolymer applied to food grade containers, coffee lids, cups and straws.

The following data promote the reuse of boxes from Distance Sales through Click & Collect modules, fostering an environmental culture and encouraging the habit of reducing packaging and material consumption.

Reused Boxes	2024	Δ 24-23 (%)	2023
Total boxes reused	32,444	430.5	6,118
Savings in Kg of cardboard	8,295	376.8	1,740
Emissions reduction (kg CO₂eq)	7,996	376.9	1,677
Savings in pesos ($)	266,782	NA	NA

This initiative is now being implemented in 28 Liverpool stores. Our customers can leave the boxes in the Click & Collect area, allowing them to have a second life in another delivery.

We invite you to explore the details in our Sustainability Report, specifically on pages 14 and 26-27

 Click here for Comprehensive Sustainable Packaging System Policy